Misys to deploy Salesforce customer portal to 55,000 users
~ now salesforce.comÔ??s largest EMEA deployment, Misys will use customer portal to reduce costs and to improve customer satisfaction levels ~
Salesforce.com, [NYSE: CRM] the market and technology leader in Software-as-a-Service and Platform-as-a-Service, has announced global application software and services provider Misys is using salesforce.com to increase customer satisfaction and reduce overall service delivery costs across multiple business units.
In addition to 2,500 employees already using Salesforce Call Centre, Misys will deploy the Salesforce Customer Portal to 55,000 users, making it salesforce.com’s largest EMEA deployment.
Using Salesforce Call Centre and Salesforce Customer Portal, Misys is consolidating multiple support processes and self-service sites. Misys had created a personalised destination for self-service, and dramatically increased customer usage of the portal. Through self-service, Misys has been able to reduce the processing time of high priority cases by over 50 per cent in just 10 months. They expect this trend to accelerate with the increased functionality available through the Salesforce Customer Portal.
Misys is one of the 41,000 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of January 31, 2008. Revenue and subscribers will be recognised as the service is delivered.
"IT investment must be aligned to addressing real business needs," said Lindsey Armstrong, president EMEA at salesforce.com. "Organisations want to see improvements within core business processes and they want to see them sooner rather than later. The days of being able to leisurely roll out customer service applications over a two-year period are now resigned to history."
"Businesses are seeing better results, more quickly and more cost-effectively by moving development to Software-as-a-Service and Platform-as-a-Service from salesforce.com."
"When looking to develop such an important portal for our business, a destination for self-service, it was vital we got it right and that customers were able to benefit from the improvements," said Mike Lawrie, CEO of Misys. "Being able to quickly deliver on those goals and deliver benefit to our customers is vital within a fast-paced and competitive industry."
About the company
Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). The company's portfolio of SaaS applications, including its award-winning CRM, available at http://www.salesforce.com/uk/products/, has revolutionised the ways that customers manage and share business information over the Internet. The company’s Force.com PaaS enables customers, developers and partners to build powerful on-demand applications that deliver the benefits of multi-tenancy across the enterprise. Applications built on the Force.com platform, available at http://www.force.com/uk/, can be easily shared, exchanged and installed with a few simple clicks via salesforce.com's AppExchange marketplace available at http://www.salesforce.com/appexchange/.
As of January 31, 2008, salesforce.com manages customer information for approximately 41,100 customers including ABN AMRO, Dow Jones Newswires, Japan Post, Kaiser Permanente, KONE, Sprint Nextel, and SunTrust Banks. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com/uk/.
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Misys plc (FTSE: MSY.L), provides integrated, comprehensive solutions that deliver significant results to organisations in the financial services and healthcare industries. We maximise value for our customers by combining our deep knowledge of their business with our commitment to their success.
In banking and treasury & capital markets, Misys is a market leader, with over 1,200 customers, including all of the world’s top 50 banks. In healthcare, Misys is a market leader, serving more than 110,000 physicians in 18,000 practice locations and 600 home care providers. Misys employs around 4,500 people who serve customers in more than 120 countries.
We aspire to be the world’s best application software and services company, delivering results for the most important industries in the world.
For more information, visit: www.misys.com